General Terms and Conditions

INTERNETOVÝ OBCHOD (ESHOP)

1. Introductory provisions
2. These GTC govern the legal relations between the donor and the donee in the online shop https://stepbystep.foundation/
3. By sending an electronic order, the donor unconditionally accepts and accepts these GTC and confirms that he/she has read them in advance. By submitting an electronic order, the donor undertakes to comply with these GTC.
4. For the purposes of these GTC, the Donor is understood to be the operator of the online shop https://stepbystep.foundation/, which is the STEP BY STEP Foundation, a non-profit organization with its registered office at Kurzova 2222/16, 155 00 Prague 5, ID No. 09836420, registered by the Municipal Court in Prague on 27 January 2021 under No. N 1893.
5. For the purposes of these GTC, a donor is understood to be a natural or legal person who, through the shopping cart, has sent an electronic order processed by the system of the online store https://stepbystep.foundation after self-authorization.
6. For the purposes of these GTC, the goods are all products listed and offered to the recipient through the online shop https://stepbystep.foundation.
7. For the purposes of these GTC, a donation contract means a contract between the donor and the donee, the subject of which is the purchase of goods offered by the donee on the https://stepbystep.foundation website, concluded in accordance with the provisions of these GTC.
8. Legal relations between the donor and the donee are governed by these GTC and the provisions of the relevant generally binding legal regulations, in particular the provisions of Act No. 89/2012 Coll. 90/2012 Coll. on Commercial Companies and Cooperatives, as amended, and Act No. 634/1992 Coll. on Consumer Protection.
9. Ordering goods and concluding a gift contract
10. The donor must register as a donor in accordance with the instructions on the https://stepbystep.foundation website as a condition for the donor to be able to use the https://stepbystep.foundation online shop, including the conclusion of a donation agreement with the donor. The donor orders the goods by means of the completed electronic order form provided on the website https://stepbystep.foundation (hereinafter referred to as the “order”), in the manner specified in these GTC and the instructions provided on the website https://stepbystep.foundation.
11. The donor fills in all the required information in the order. Before the final dispatch of the order, the donor has the opportunity to check the order and the entered data or change it. The donor confirms the order with the button “Confirm order”. The order is deemed to have been dispatched if it is delivered to the donor and contains all the required information. The order sent and delivered to the donor constitutes the donor’s proposal to enter into a gift contract.
12. The donor is bound by the sent order and can cancel it only if this cancellation (cancellation) of the order reaches the donor before the donor sends an e-mail with the acceptance of the donor’s order. The donee shall notify the donor by telephone or by sending an e-mail to the donor’s e-mail address indicated in the order with the acceptance of the donor’s order (hereinafter referred to as “acceptance”). The automatic notification of receipt of the order shall not be deemed to be a binding acceptance of the order. The donation contract is concluded upon delivery of the donor’s acceptance to the donor.
13. The recipient reserves the right to cancel the order or part of it in the event that the ordered goods are no longer manufactured or delivered, are unavailable for a long period of time or the price of the goods has changed significantly. If such a situation arises, the donor will immediately contact the recipient by email or telephone and, if necessary, agree with the donor on the next course of action (replacement of the ordered goods with other goods, cancellation of the order, etc.). If the donee and the donor do not agree on a replacement, the donee is obliged to refund the donor the price already paid for the gift.

III. Price for the gift

1. The donor is obliged to pay to the donee the price for the donation of the goods agreed according to the price list of the donee valid at the time of the conclusion of the gift contract, including the cost of delivery of the goods (hereinafter referred to as the “price for the donation”) by cash on delivery at the place of delivery of the goods, by cash on delivery through a company providing postal services, or by wire transfer to the account of the donee specified in the donor’s binding acceptance of the donor’s purchase order.
2. The donor is obliged to pay the donee the price of the gift for the agreed goods within the time limit according to the gift agreement, but at the latest upon receipt of the goods. Otherwise, the donee is entitled to withdraw from the gift agreement with the donor.
3. The costs associated with the dispatch and delivery of the goods are not included in the price of the gift and the donee is not obliged to provide these services to the donor.
4. The donation contract for the price of the donation issued by the donor, which will be sent to the donor together with the goods, also serves as a tax document and a delivery note.
5. The donor acquires ownership of the goods only upon full payment of the full price for the donation of the delivered goods (retention of title).
6. The risk of damage to the goods passes to the donor at the time when he takes over the goods from the donee or, if he fails to do so in time, at the time when the donee allows him to dispose of the goods and the donor does not take over the goods.
7. Delivery of goods
8. The donor is obliged to deliver the ordered goods to the donor within the time limit indicated on the donor’s website for the respective goods in the catalogue of goods. Only working days count towards this deadline. The place of delivery of the goods shall be the place indicated in the acceptance of the order by the donor, unless the parties agree otherwise.
9. The delivery period begins for goods, the price of which will be paid by the donor upon receipt of the goods, i.e. on delivery, on the date of conclusion of the gift contract, i.e. on delivery of the acceptance of the donor to the donor. If the donor has chosen a method of payment other than payment of the goods on receipt, the delivery period shall only start from the full payment of the price for the gift, i.e. from the crediting of the full amount of the price for the gift to the donor’s account.
10. In the event that the ordered goods cannot be delivered within the stated deadline, the donor will be informed immediately of this fact, together with information on an alternative delivery date. If the donor cannot deliver the ordered goods within 30 days of ordering the goods and the donor and the donee have not agreed on a replacement, the donor is entitled to withdraw from the gift contract and the donee is obliged to refund the donor the price already paid for the gift.
11. The donor is obliged to collect the goods at the place specified in the acceptance of the donor’s order by the donee.
12. The donee is entitled to call upon the donor to take delivery of the goods before the expiry of the period agreed in the gift contract. If the donee delivers the goods to the donor at the place designated by the donor in the gift contract, the donor is obliged to take delivery of the goods personally or to arrange for the goods to be taken over by a person whom the donor authorises to take delivery of the goods in the event of the donor’s absence. If the delivery of the goods has to be repeated due to the absence of the donor at the place specified in the gift contract, all costs incurred in this respect shall be borne by the donor, in particular the re-delivery of the goods to the place specified in the gift contract and the storage fee in the amount specified in the preceding paragraph. The goods shall be deemed to have been delivered at the moment of delivery of the goods to the address indicated in the binding acceptance of the order and accepted at the moment of physical receipt of the goods by the donor or his/her authorised representative or refusal to accept the goods, which shall be indicated by the carrier in the delivery and handover report.
13. The donor is obliged to carefully inspect the parcel, i.e. the goods as well as their packaging immediately after delivery. If the donor finds that the goods or the packaging of the goods are mechanically damaged, he is obliged to notify the carrier and check the condition of the goods in his presence. If the goods are found to be damaged, the donor shall be obliged to draw up a record of the extent and nature of the damage to the goods, the accuracy of which shall be confirmed by the carrier.
14. Warranty
15. Upon receipt of the goods, the donor is obliged to carefully inspect the delivered goods, check the integrity of all packaging, the correctness of individual items, their completeness and any visible damage to the goods caused by transport. In the event of obvious defects in the goods or damage to the packaging, the donor must reject the defective goods or immediately point out the existing defects directly on the delivery note, otherwise the donor shall not be entitled to any rights under liability for defects. Hidden defects in the goods which are only detectable upon unpacking, assembly or use shall be notified in writing by the donor to the recipient without delay, including a specific specification of the defects. If the donor has not received the instructions for use of the goods, he is obliged to duly indicate this fact in the delivery note or to immediately notify the recipient thereof in writing and to refrain from using and assembling the goods until receipt of the said documents.
16. Claims of the donor – entrepreneur for defects in the goods are governed by the relevant provisions of Act No. 90/2012 Coll. on Commercial Companies and Cooperatives, unless otherwise stipulated in these GTC.
17. Claims of the donor – consumer from liability for defects and other legal claims related to this liability are regulated by the relevant provisions of Act No. 89/2012 Coll. of the Civil Code and the issued Complaints Procedure of the donor, which contains in particular information on the conditions and method of claim, including information on where the consumer can file a claim. The Complaints Procedure applies only to contractual relations in which the donor is a consumer within the meaning of Section 2(1)(a) of Act No. 634/1992 Coll. on Consumer Protection.
18. Return of goods – withdrawal from the gift contract
19. Pursuant to § 1846(1) of Act No. 89/2012 Coll. Civil Code, the donor has the right to withdraw from the concluded contract without giving any reason within 14 working days from the date of receipt of the goods.
20. The donor is obliged to return the goods by sending the goods to the address of the donor’s registered office, while the goods sent on delivery will not be accepted by the donor, but will be returned to the donor at his/her expense. If the donor exercises the right of return, the goods must be undamaged, without signs of wear and tear and in their original packaging.

VII. Privacy Policy

1. By sending an order to the donor, the donor grants the donee his/her consent to the processing of his/her personal data provided during the registration of the donor on the website https://stepbystep in accordance with Act No. 110/2019 Coll. on the processing of personal data. foundation, in the order, as well as to the processing of other data provided by the donor in the order that are not personal data for the purposes of concluding, implementing and fulfilling the gift contract concluded between the donor and the donee in accordance with these GTC, as well as for the purposes of offering the services and products of the donee, for the purposes of contacting and sending information about the donor’s activities, the donor’s events, the donor’s products, services and other activities, including sending this information also by electronic means (in particular e-mail, SMS messages). This consent to the processing of his/her data for the purposes referred to in the previous sentence is granted by the donor to the donee for a period of time until the donor withdraws this consent. The donor has the right to revoke the consent granted at any time by sending a written notice of revocation of this consent to the email address of the donee: [email protected] or by sending this written revocation of consent to the address of the donor’s registered office.
2. By sending the order, the donor also expressly consents to the donor or his/her employees obtaining his/her personal data by copying, scanning or otherwise recording his/her official documents on an information carrier and to associate his/her other personal data provided by him/her with the obtained personal data.
3. The donor voluntarily consents to the processing of his/her personal data within the meaning of the preceding paragraphs. The Donor further declares that the personal data provided by him/her when registering on the website https://stepbystep.foundation/ and when ordering goods are true and complete.
4. The donor has rights in relation to his/her processed personal data according to the provisions of Act No. 110/2019 Coll. on the processing of personal data. Should the donor process personal data in violation of a valid and effective law or should the donor have other doubts regarding a violation of the relevant law in connection with the processing of his/her personal data, the donor shall be entitled to ask the donor for an explanation and to demand that the donor remedy the situation thus created, in particular, he/she shall be entitled to demand the blocking of incorrect or incomplete personal data of the donor, the rectification, supplementation or destruction of the personal data in accordance with Act No. 110/2019 Coll. on the processing of personal data. If the donor does not comply with this request, the donor has the right to contact the Office for Personal Data Protection.

VIII. Final provisions

1. These GTC are binding from the date of their publication on the website of the donor https://stepbystep.foundation/. The donee reserves the right to amend, supplement or cancel these GTC. The obligation to give written notice of a change to these GTC shall be fulfilled by posting the GTC on the Donor’s e-commerce website https://stepbystep.foundation/, and the GTC shall apply to the extent and in the wording in which they appear on the Donor’s website https://stepbystep.foundation/ on the date the order is sent to the Donor.
2. By sending the order, the donor confirms to the donee that he/she accepts the amount of the price for the ordered goods including any shipping and transport costs, these GTC and the Complaints Policy of the donee as valid and effective at the time of sending the order. By sending the order, the Donor further confirms that he/she has read these GTC before sending the order and concluding the gift contract and agrees to them in their entirety.
3. The Donor is bound by his offer of the goods, including their price, from the time of sending the acceptance to the Donor until the time of delivery of the goods to the Donor, unless otherwise stipulated in any provision of these GTC. The donor is bound by the order sent until the time specified for delivery of the goods.
4. If the gift agreement is in writing, any amendment to it must be in writing.
5. Relationships not regulated by these GTC are subject to the relevant provisions of generally binding legal regulations, in particular the provisions of Act No. 89/2012 Coll. 90/2012 Coll. on Commercial Companies and Cooperatives, as amended, and Act No. 634/1992 Coll. on Consumer Protection.